Customer satisfaction in the mobile telecommunication industry Dissertation

Customer bliss in the mobile telecom industry - Dissertation exemplarBasically, the purpose of look is the production of knowledge on how to best address the worlds problems, parvenu ideas that lead to improvements and evidence cargonfully and meticulously gathered. Research on customer satisfaction involves finding discover what a customer wants, how he wants it and providing it when he needs it. Several scholars in the business field credit that substantial investments have been put in query on customer satisfaction. A successful come with like Wall-mart knows more about its customers and uses this information to generate profits (Denove & Power, 2011).The only way to know whether customers atomic number 18 satisfied with a certain product is by doing research especially in a securities industry like the mobile telecommunication industry in Nigeria. In cases of such an industry, even the employees of that company are customers, and their attitudes towards their employer equal their dealings with the customers. If satisfied with the services of their employer, such employees will work hard not right in their dealings with a customer but also in evangelizing for the firm. Herein arises the fact that it is life-or-death when doing research a company should cater for both its internal and external customers.Customer satisfaction is an unclear and faint field having personal bias affecting judgment and, therefore, any company should strive to know what satisfies their customers by intense research. Apparently, psychological aspects together with physical variables directly.... In cases of such an industry, even the employees of that company are customers, and their attitudes towards their employer affect their dealings with the customers. If satisfied with the services of their employer, such employees will work hard not just in their dealings with a customer but also in evangelizing for the firm. Herein arises the fact that it is crucial when doin g research a company should cater for both its internal and external customers. Customer satisfaction is an unclear and indefinable field having personal bias affecting judgment and, therefore, any company should strive to know what satisfies their customers done intense research. Apparently, psychological aspects together with physical variables directly affect utility of a product which in turn determines customer recommendation on such a product. Thus, this is a conglomerate cycle and mass only be unearthed by research done from time to time. Research philosophy My approach to research is one of searching for valuable knowledge of issues affecting us in the everyday life. The world is complex and keeps emerging as such it is almost impossible to understand the world through principles (Lancaster, 2005). My research agendum can be divided into two customer satisfaction and changing trends in the mobile telecommunication industry. In my research, I have found evidence that dee p unanswered questions on customer satisfaction affect most businesses eating deep into their profit account. I hope to pursue this issue with an claim of helping businesses and I understand the customers satisfaction better to maximize profits. Research methodologies This region describes procedures that were followed in conducting research. The pertinent areas to be